Making, changing or cancelling an appointment

Have you been referred to us?

If you have been referred for an appointment or are to be admitted to Guy’s or St Thomas’, we will contact you to arrange a date.

Making your appointment

By phone

Please call the department that will be treating you.

Number will appear here

Online

To make a new appointment complete this form. We will telephone you within three working days to agree a convenient date and time.

Cancelling your appointment or admission

By phone

If you are unable to attend, please let us as soon as possible so that your appointment can be given to another patient. You can call our dedicated 24-hour appointment cancellation line 020 7188 9900.

Online

You can cancel your appointment or admission online provided the admission is more than one working day away.

To cancel your appointment or admission complete this form. Please note, if you choose to cancel you will not be offered a new date.

Change your appointment or admission

By phone

Please call the number given above for the department that will be treating you.

Online

You can change your appointment or admission online provided the admission is more than one working day away.

To change an existing appointment or admission complete this form.We will telephone you within three working days to agree a convenient date and time.

If you experience problems using this online service please call us on 020 7188 4805 / 7069 / 7293.

Let us send you appointment remindersWe send text reminders

 We can send you a text message to remind you of your hospital appointment or admission date and time. If you would like to use this service, please ensure we have your correct mobile number by updating your contact details here.


Your right to maximum waiting times as part of the NHS constitution:

Recent amendments to the NHS constitution mean that patients, who were referred on or after 1 April 2010, now have a right to maximum waiting times to start consultant-led treatment. For more information call Tom Beaty on 020 7188 7623 or email tom.beaty@gstt.nhs.uk.